Our AML and Verification Policy
Every account at Hawaiispins Casino operates under the anti-money-laundering obligations attached to our Anjouan licence (number ALSI-202203151-FI3). This page sets out in plain terms when we verify you, what we ask for, and what happens next.
Our AML Commitment
We hold our casino licence from the Anjouan Gaming Authority, and with it comes a legal duty to prevent our platform from being used for money laundering or the financing of criminal activity. We treat that duty as an operating requirement, not a formality. It shapes how we onboard players, how we review transactions and when we escalate concerns.
Our compliance programme is owned by a nominated Money Laundering Reporting Officer (MLRO) who reports to senior management. All staff with player contact receive AML training on induction and at least annually thereafter. Where we identify activity that meets our reporting thresholds, we file reports to the relevant authority through the MLRO and follow statutory instructions before releasing funds.
- Risk assessment of every player at registration and on an ongoing basis
- Customer due diligence proportionate to the risk level assigned to the account
- Enhanced due diligence for higher-risk cases, including large or irregular transactions
- Internal reporting through the MLRO where suspicion of money laundering arises
When We Verify Your Account
Verification at Hawaiispins Casino happens in stages rather than all at once. Basic checks run automatically at registration: we confirm your email, check your details against sanctions and politically exposed person lists, and validate that you are 18 or over and not resident in a restricted territory.
Full document verification is required before your first withdrawal. We may also bring it forward if your lifetime deposits reach a cumulative threshold we consider material, or if our monitoring flags activity that needs clarification. You can complete verification at any point after registration, and doing so early speeds up withdrawals.
- At registration: age screening, sanctions and PEP checks, restricted-country filtering
- Before your first withdrawal: identity, address and payment method verification
- At any time: additional checks if transaction patterns trigger our risk rules
| Check | What we need | When it applies |
|---|---|---|
| Identity | Passport, driving licence or national ID card | Before first withdrawal |
| Address | Utility bill or bank statement dated within 3 months | Before first withdrawal |
| Payment method | Photo of the card (first 6 and last 4 digits visible) or bank statement showing the account | Before first withdrawal to that method |
| Source of funds | Payslips, bank statements or other evidence | When thresholds or risk rules require it |
How Verification Works
The process is deliberately short. Most players complete it in under ten minutes if their documents are ready. You upload files through the secure verification section of your account, our compliance team reviews them, and you receive the outcome by email and in your account inbox.
Documents are transmitted over encrypted connections, stored on access-restricted systems, and visible only to compliance staff who need them to complete a check. We never ask you to send documents by unsecured channels, and no support agent will request your full card number or passwords.
- 1. Log in and open the verification section of your account
- 2. Upload a valid photo ID showing your name, date of birth and expiry date
- 3. Upload a proof of address dated within the last three months
- 4. Upload evidence for the payment method you intend to withdraw to
- 5. Our team reviews your submission, typically within 24 hours
- 6. You receive confirmation by email, or a request for clarification if anything is unclear
When Source of Funds Applies
Source of funds means showing where the money you play with comes from. We ask for it when the amounts involved sit outside what our risk model expects for your account profile. It is not an accusation; it is a legal requirement under our licence that we cannot waive.
Typical triggers include cumulative deposits well above the minimum of £30, deposit patterns that do not match your stated circumstances, or withdrawals that approach our limits of £5,000 per day and £20,000 per month. Acceptable evidence usually takes the form of recent payslips, employment confirmation, pension statements, sale contracts or bank statements showing regular income.
Monitoring Deposits and Withdrawals
Every deposit and withdrawal is screened against automated rules and reviewed by our team where a rule fires. Our minimum deposit and minimum withdrawal both stand at £30, and we apply no fees on either side. Withdrawals to crypto are processed within 24 hours; card withdrawals take 1 to 3 business days.
We operate a same-method rule: funds return to the payment method used for the deposit wherever that method supports withdrawals. Where it does not, for example Paysafecard or Apple Pay, we send the withdrawal to a verified bank account or e-wallet in your own name. If multiple methods were used, we allocate proportionally to the amounts deposited.
Structured deposits placed to stay under reporting thresholds, rapid deposit-and-withdraw cycles with minimal play, and third-party funding are patterns our systems are built to detect. Where we see them, we may pause the account pending review.
| Item | Limit or timing |
|---|---|
| Minimum deposit | £30 |
| Minimum withdrawal | £30 |
| Maximum withdrawal | £5,000 per day, £20,000 per month |
| Crypto withdrawal time | Up to 24 hours |
| Card withdrawal time | 1 to 3 business days |
| Fees | None on deposits or withdrawals |
If Verification Fails
If your documents are missing, unreadable or inconsistent with your account details, we will suspend withdrawals until the issue is resolved. Your account may remain open for play in the interim, though we can restrict deposits too where the risk warrants it. We will always tell you what specifically needs fixing.
If you do not respond to a verification request within the timeframe we set, or if we cannot establish that funds are legitimately yours, we must take firmer steps. These can include permanent closure of the account, forfeiture of pending bonuses and, in cases involving suspected criminal proceeds, referral to the authorities. Balances held in a verified account that is closed for non-compliance are returned to the verified source payment method once any statutory hold expires.
You can appeal any restriction by replying to our notification or contacting [email protected] with additional evidence. Appeals are reviewed by the MLRO, not by the team that issued the original decision.
How Long We Keep Documents
We retain verification records, transaction histories and supporting documents for a minimum of five years after the end of your relationship with us, as our licence requires. The retention period exists so that records remain available to the Anjouan Gaming Authority and to law enforcement if a lawful request is made.
Once the retention window closes, documents are securely deleted. You may request a copy of the personal data we hold about you at any time, and you can ask us to correct anything that is inaccurate. Requests go to [email protected] and are handled within one month.
Frequently asked questions
Do I need to verify my account before I can deposit?
No. Basic checks run automatically at registration, and deposits remain available. Full document verification is required before your first withdrawal, or earlier if you hit one of our risk thresholds.
How long does verification take?
Most reviews are completed within 24 hours of upload. If a document is unclear, we will contact you with what needs replacing, and the review restarts once you send it.
Why was I asked for source of funds?
We ask for it when deposits or withdrawals fall outside the pattern our risk model expects for your account. It is a standard legal requirement under our Anjouan licence, not a judgement about you.
Can I withdraw to a different method than I deposited with?
We apply a same-method rule wherever the deposit method supports withdrawals. Where it does not, funds are sent to a verified bank account or e-wallet in your own name.
Who can see my documents?
Only compliance staff with a business need can access them. Files are encrypted in transit and in storage, and we never ask for full card numbers or passwords by email or live chat.