Log inSign up

Terms and Conditions

These terms govern your use of hawaiispins.uk and its casino services operated by Sunbay Entertainment N.V. Please read them before you register.

Accepting These Terms

By registering an account, logging in, depositing funds or placing a single wager on our platform, you confirm that you have read, understood and accepted these terms in full. The agreement takes effect the moment your account is created and remains in force for as long as your account stays open.

If you do not agree with any part of these terms, you must not register or play. We recommend that you keep a copy of this document, as it forms the entire contract between you and us regarding your use of our casino services.

  • You accept these terms by completing registration.
  • You accept any updates when you continue playing after they take effect.
  • You confirm you are acting on your own behalf and not for any third party.

Who May Register With Us

Eligibility and account rules

You must be at least 18 years old, or the minimum legal gambling age in your jurisdiction if higher, to open an account with us. We are entitled to request proof of age at any point and to suspend play until it is provided. Residents of the United States, France, the Netherlands, Spain, Italy, Belgium and Portugal may not register or play.

Each player may hold one account only. Opening duplicate accounts, including accounts in different names or with different email addresses, is a breach of these terms. Before your first withdrawal we must verify your identity, so KYC documents are required: a valid photo ID, proof of address and verification of your payment method.

  • One account per person, household, IP address and payment method.
  • All registration details must be accurate, complete and kept up to date.
  • You are responsible for keeping your login credentials confidential.
  • We may run identity and age checks at registration and at any time afterwards.

Deposits, Withdrawals and Verification

You may fund your account using the payment methods listed in the cashier, including Visa Debit, Mastercard Debit, Trustly, Skrill, Neteller, Paysafecard, Apple Pay, Google Pay, MiFinity, Jeton and the supported cryptocurrencies BTC, ETH and USDT. The minimum deposit and minimum withdrawal are both £30. Withdrawals are capped at £5,000 per day and £20,000 per month.

Crypto withdrawals are processed within up to 24 hours, while card withdrawals take one to three business days. We apply no fees to deposits or withdrawals, though your payment provider may do so. Your first withdrawal cannot be processed until KYC verification is complete, and we may request documents again if your circumstances change.

An account that shows no login or transaction activity for a continuous period of twelve months is treated as dormant. We may apply a reasonable administrative fee to dormant accounts after notifying you, and we will make reasonable efforts to return any remaining balance to you.

Bonus and Promotion Rules

General conditions

All bonuses and promotions on our platform are governed by their specific promotional terms, which form part of this agreement. Where a promotion does not state its own rule, the general rules in this section apply.

Bonus funds must be wagered the number of times stated in the promotion before any winnings become withdrawable. Bets placed with bonus money are subject to a maximum stake per round; exceeding it can void the bonus and any winnings derived from it. Only bets settled on qualifying games count towards wagering, and certain games may be excluded entirely from bonus play.

Bonuses expire, typically within the validity period stated in the promotion, after which unused bonus funds and related winnings are removed. Our welcome offer, for example, carries a 14-day validity window and a wagering requirement of 40x the bonus amount, with a maximum win of £10,000.

  • 1. One bonus is available per person, account, household and shared device.
  • 2. Bonus funds cannot be withdrawn before wagering is complete.
  • 3. We may void bonuses obtained through misuse, error or breach of these terms.
  • 4. We may amend or withdraw a promotion at any time, subject to notifying affected players.

Prohibited Conduct and Fraud

We reserve the right to block transactions, void bets, confiscate balances and terminate accounts where we reasonably believe prohibited conduct has occurred. The following practices are strictly forbidden on our platform.

Attempting to disguise your location through VPNs, proxies or similar tools in order to access Hawaiispins Casino from a restricted country also falls under this clause. We use geolocation and fraud-detection tools to identify such activity.

  • Fraud, dishonesty or providing false registration information.
  • Chargebacks, reversed withdrawals or disputes of authorised deposits.
  • Operating multiple accounts or syndicate play against our bonus system.
  • Colluding with other players or exploiting software vulnerabilities.
  • Using bots, automated tools or any third-party assistance to place bets.
  • Playing from a restricted jurisdiction via VPN or IP masking.

Responsible Play and Self-Exclusion

Gambling must remain a form of entertainment, and we take our duty of care seriously. You can set deposit limits, loss limits and session reminders from your account settings, and reality checks can be enabled to alert you to the time you have spent playing. Any limit you choose takes effect immediately; increasing or removing one requires a cooling-off period.

You may self-exclude from our platform for a fixed period or permanently by contacting our support team at [email protected], available 24/7 via live chat and email. During self-exclusion we will close your account, return any withdrawable balance and take reasonable steps to prevent you from re-registering. We also encourage players to use GAMSTOP for nationwide exclusion, and we provide links to GamCare and BeGambleAware for confidential advice.

Where we notice patterns that suggest gambling-related harm, we are entitled to contact you, apply protective limits or restrict your account. This is a protective measure, not a penalty.

Closing Your Account and Complaints

You may close your account at any time by contacting our support team. We will process the closure and return any withdrawable balance to a payment method registered in your name. We may also suspend or close an account where these terms are breached, where required by law or where we suspect harm to you as a player.

If you have a complaint, contact our support team first so we can try to resolve it informally. Should the matter remain unresolved, you may escalate it to our complaints handling process, and you will receive a written response. Our services are operated under licence ALSI-202203151-FI3 issued by the Anjouan authorities, and these terms are governed by the applicable laws of that jurisdiction.

  • 1. Raise the issue with support via live chat or email.
  • 2. If unresolved, submit a formal complaint in writing.
  • 3. We aim to respond to formal complaints within a reasonable period.
  • 4. You retain any rights granted to you under mandatory consumer law.

How We Update These Terms

We may amend these terms at any time to reflect changes in law, regulation, our services or our licensing conditions. The current version is always available on this page, and the date of the last revision is displayed alongside it. Material changes will be notified to you by email or by a notice within the platform before they take effect.

If you continue to use our platform after a change takes effect, you are deemed to have accepted the updated terms. Where you do not accept a change, your only remedy is to close your account and withdraw your balance before the effective date. Nothing in this clause affects rights you have already accrued.

Frequently asked questions

At what age can I register at Hawaiispins Casino?

You must be at least 18 years old, or the minimum legal gambling age in your jurisdiction if higher. We verify age as part of KYC before your first withdrawal.

What happens to my account if I stop using it?

An account with no login or transaction activity for twelve months is treated as dormant. We will notify you, and a reasonable administrative fee may apply to dormant balances.

Can I use a VPN to access the casino?

No. Masking your location to play from a restricted country is prohibited conduct and can lead to account closure and confiscation of balances.

How do I self-exclude from the platform?

Contact our 24/7 support team by live chat or email. We will close your account, return your withdrawable balance and take reasonable steps to prevent re-registration during the exclusion period.